This izi Application Operation Manual (hereinafter referred as the Operation Manual) describes the conditions and procedures for using the izi Application.
All terms and definitions used in this Operation Manual are understood and interpreted in accordance with the terms and definitions specified in the izi Public Mobile Services Contract (hereinafter referred as the Contract).
1.1. The izi Mobile Application (hereinafter referred as the izi Application) is the software designed to work on Subscriber Mobile Devices and allowing the Subscriber to order a SIM card, join the Contract, register and activate a SIM card, manage Services, Roaming, top up and carry out other actions available within the framework of the izi Application functionality using the Subscriber number of the Subscriber Mobile Device in accordance with this Operation Manual.
The izi Application provides the Subscriber with the opportunity to manage the Services provided by the Operator independently using the following functionality:
- Order a SIM card;
- Number selection;
- Registration and activation of the SIM card;
- Selection and payment for the Services;
- Service Management;
- Communication with the Operator’s support service;
- Checks of balances for the Services rendered and detailing of expenses;
- SIM card replacement;
- Other functionality, according to the information in the izi Application and on the Operator's Website.
1.2. The functionality of the izi Application may be changed at the Operator’s discretion, thereof Subscribers are notified in the izi Application and on the Operator's Website.
2.1. The Subscriber needs to download the izi Application at the APP Store, Google Play, and install the izi Application on his/her Subscriber Mobile Device to use the izi Application following the installation instructions.
2.2. The izi Application is installed by the Subscriber without assistance. The Operator shall not be liable if it is impossible to provide the Subscriber with services, if the izi Application is incompatible with the Subscriber Mobile Device.
2.3. The Subscriber needs to familiarize himselves with this Operation Manual, register, get acquainted with and join the Contract, following the instructions in the izi Application.
2.4. When using the izi Application, the Subscriber must follow the instructions specified in the izi Application in the process of using the izi Application.
2.5. The Subscriber is solely responsible for the documents used during the registration procedure in accordance with the current legislation of the Republic of Kazakhstan.
3.1. There is no charge for using the izi Application. Internet traffic generated by the izi Application in the Republic of Kazakhstan and in roaming (intra-network and international) is not paid.
3.2. The tariffing conditions are available in the izi Application, in the Help tab and on the www.izi.me website on the FAQ page.
4.1. The Subscriber is responsible for any actions that occur under the Subscriber's number and agrees to notify the Operator immediately on any unauthorized use of the Subscriber`s number or any security breach regarding the Subscriber's number. The Operator is not responsible for any losses that the Subscriber may incur as a result of using the izi Application, with or without the knowledge of the Subscriber.
4.2. The Subscriber is responsible for the loss of the password or its transfer to any third parties, as well as the transfer of the Subscriber`s number to third parties, through which access to the izi Application is provided, and also bears all risks and damage resulting from the loss of the password or the password and Subscriber`s number transfer to third parties. The provision by the Subscriber of the opportunity to use his/her Subscriber Mobile Device to a third party from enabling the access to the izi Application is an unconditional basis for exemption from the Operator’s liability for the consequences of the izi Application unauthorized use by third parties.
4.3. The Subscriber undertakes to take appropriate measures to configure his/her device, which would prevent the abusive use of the izi Application and the management of the Operator's services by third parties, as well as to respond promptly if such actions are detected. The Operator is not responsible for unauthorized use of the izi Application occurred not through the Operator’s fault, and was also the result of the Subscriber’s incorrect actions to use the services and manage the connected Services.
4.4. The functionality of the izi Application is available to the Subscriber in full only if the Subscriber has access to the Internet in accordance with the conditions of the Contract concluded between the Subscriber and the Operator and the selected Services.
4.5. By joining the Contract, the Subscriber expresses his/her consent to receive materials and information from the Operator about tariffs, offers, services, promotions, products of the Operator and Partners, as well as about changes or theri elimination by push and/or SMS messages. You can unsubscribe from the newsletter using the izi Application.
4.6. The Subscriber is not entitled to:
4.6.1. intercept, disrupt or interfere with any information exchange not intended for the Subscriber;
4.6.2. use any program codes - “viruses”, “Trojan horses”, “worms”, “time bombs”, etc., designed to distort, delete, damage, imitate or violate the integrity of the izi Application;
4.6.3. distribute mass commercial messages (Spam prohibited by the relevant provisions of the current legislation, or use the izi Application for the purpose of “phishing” (fishing for valuable information), “pharming” (directing Internet traffic to fake websites), impersonating another person or creating a false impression of a relationship with another person or organization;
4.6.4. send offensive materials or potentially dangerous materials to minors, obscene materials or other undesirable materials to other Subscribers;
4.6.5. use or attempt to use the izi Application to create obstacles or inconvenience to third parties, to voice threats or invade the privacy of third parties;
4.6.6. affect or try to affect the availability and functionality of the izi Application, in particular through DOS (denialofservice - denial of service) or DDoS (distributeddenialofservice - distributed denial of service) attacks.
5.1. Using the izi Application and joining the Contract, the Subscriber provides the Operator with his/her consent to the collection, storage, processing of Personal Data belonging to him/her in any way, including by receiving it from social networks, the Subscriber also agrees to the transfer of his/her personal data to partners for the purposes formulating proposals and providing services to the Subscriber, conducting market research, and also agrees that the Operator may collect and use technical data and relevant information, including, but not limited to, technical information on the Subscriber’s Mobile Device, system and application software and peripherals collected by the Operator to provide updates/changes to the functionality of the izi Application, provide technical support for the izi Application, and provide other services related to the izi Application (if any).
If the Subscriber does not agree with this Operation Manual, he/she is obliged to refuse to download and install the izi Application.
In the process of using, the izi Application gains access to geolocation (location), phone book contacts, the camera of the Subscriber's Mobile Device to provide Services to the Subscriber, and the Subscriber agrees to provide access to geolocation if necessary, and also agrees to provide access to telephone book and camera of the Subscriber's Mobile Device.
5.2. The Operator has the right to store, process the Subscribers` personal data during the term of the Contract, as well as within the next three years after the termination of the Contract. Such storage of personal data upon the expiration of the Contract is due to the possible need for this data to be used as an evidence in cases of litigation on issues related to or arising from the provision of communication services.
5.3. Information on the Subscriber and its operations contained in the izi Application is not subject to transfer to third parties, unless it is necessary for the provision of services by the Operator, as well as in cases provided for by this Operation Manual and the current legislation of the Republic of Kazakhstan.
6.1. The Subscriber (hereinafter referred to in this section as “Subscriber-1”) with the consent of another Subscriber (hereinafter referred to in this section as “Subscriber-2”) has the opportunity to gain access to manage the izi Application of Subscriber-2, which enables Subscriber-1 to manage Subscriber-2 number.
Subscriber-1 may, through its izi Application, initiate access to manage the Subscriber-2 izi Application by sending a corresponding request to Subscriber-2. A request for access to manage the izi Application (number management) from Subscriber-1 is sent to Subscriber-2 in the izi Application, about which Subscriber-2 is informed by push-notification or via SMS, depending on the settings in the izi Application of the Subscriber-2. If Subscriber-2 agrees to provide access to manage his/her izi Application (number management), he/she confirms the corresponding request from Subscriber-1 in izi Application.
6.2. Number management refers to connecting/disconnecting services to a number, money management in the personal account, receiving official and other information for the Subscriber’s number, as well as details on the services used and other actions available as part of the functionality of the izi Application.
6.3. By giving consent to manage his/her izi Application (managing the number) to Subscriber-1, Subscriber-2 assumes all risks associated with the actions of Subscriber-1 in managing the number of Subscriber-2.
6.4. The actions of Subscriber-1 in sending a request to the Subscriber-2 to manage the izi Application (number management) are the offer of Subscriber-1 to gain access to the izi Application of Subscriber-2 and to manage the number of Subscriber-2.
6.5. The actions of Subscriber-2 to confirm his/her consent to provide access to his/her izi Application (number management) are an expression of acceptance of Subscriber-1 offer.
6.6. The procedure to obtain the access to manage the izi Application of Subscriber-2 (managing the number of Subscriber-2) by Subscriber-1 and providing by Subscriber-2 the ability to manage his/her number to Subscriber-1:
6.6.1. Subscriber-1 sends through the izi Application a request to Subscriber-2 to confirm the consent to manage the Subscriber-2 number via the izi Application.
6.6.2. The automatic service system sends a request to Subscriber-2 to provide an access to manage the Subscriber-2 number to Subscriber-1 through the izi Application.
6.6.3. Subscriber-2 confirms the request from Subscriber-1 in izi Application and, thus, give his/her consent to the provision of the number management of Subscriber-2 to Subscriber-1.
6.6.4. Subscriber-1 gets access to manage the Subscriber-2 number.
6.6.5. Subscriber-1 and Subscriber-2 receive notifications (push-messages or SMS, depending on settings) about the transfer of control of the Subscriber-2 number to Subscriber-1.
6.7. Subscriber-2 may at any time cancel the access granted to Subscriber-1 for managing the izi Application (number management) through the izi Application. Subscriber-1 may also at any time stop managing the Subscriber-2 number via the izi Application.
7.1. At any time, the Operator may temporarily or permanently deprive the Subscriber of the opportunity to use the izi Application under the following conditions:
7.1.1. violation of the terms of the izi Application use by the Subscriber;
7.1.2. if the Operator has a reason to believe that the Subscriber uses the izi Application to violate the law or third parties’ rights;
7.1.3. if the Operator has reason to believe that the Subscriber is trying to use the izi Application in bad faith for personal gain;
7.1.4. if the Operator has reason to believe that the Subscriber`s number is used by third parties for dishonest purposes;
7.1.5. immediately, if necessary due to changes in the legislation and (or) regulatory acts of the authorized regulatory bodies of the Republic of Kazakhstan;
7.1.6. if the Operator's Subscriber provided incorrect, incomplete and/or distorted personal data when registering in the izi Application.
7.1.7. the Operator is not responsible for the availability of the izi Application for use anywhere. The Subscriber uses the izi Application on his/her own initiative and are responsible for compliance with any applicable laws. The Operator reserves the right to change, suspend, delete or block the Subscriber to the izi Application at any time if the Subscriber violates the terms of the Contract and/or by order of the relevant authorized authorities of the Republic of Kazakhstan.
7.1.8. for registration/activation and further use of the izi Application, the Subscriber's Mobile Device must be running the operating system iOS 10 and above, or Android 4.4. and higher.
7.2. The Operator is not liable for direct and indirect damage caused to the Subscriber as a result of interruptions in the izi Application operation in connection with ongoing technical and preventive works on the Operator’s network, as well as a result of a break in the communication session, changes in the functionality of the izi Application, as well as in connection with the actions of third parties.
7.3. When using the services of the izi Application to manage the Services, as well as when registering, restrictions may occur due to the use of certain types of the Subscriber’s mobile devices which may not support the technical functions necessary to connect the services. In this case, the Operator is not responsible for the provision of the sufficient service and registration.
8.1. The performance by the Subscriber of by actions provided for by this Operation Manual to start using the izi Application is considered as the full and unconditional consent of the Subscriber with the terms of this Operation Manual, the Contract and the restrictions contained therein.
8.2. Registration in the izi Application means the Subscriber’s consent with all the provisions of this Operation Manual and Contract.
8.3. The Operator reserves the right to change and (or) supplement this Operation Manual at any time with notification to the Subscribers provided by posting the information about it on the Operator’s website or by sending SMS, push-messages to the Subscribers or by other methods defined by the Operator. Further use of the izi Application by the Subscriber after any such changes, means the Subscriber agrees to such changes and/or additions.
8.4. Subscribers are notified on any change or termination of the izi Application by posting on the Operator’s Website, in the izi Application within 30 (thirty) calendar days before such changes take effect.
8.5. All other matters not expressly covered in this Operation Manual shall be governed by the Contract.